ISSG

ICKE and ISSG are well-established foodservice industry specialists with more than two decades of experience serving the specialized Kitchen design and construction sector in Victoria, Australia. We focus on delivering end-to-end solutions for commercial kitchens and foodservice projects. Our core strengths can be summarised in the following four areas:

1. Genuine End-to-End “One-Stop” Service

We are among the very few commercial kitchen providers in Victoria capable of delivering a fully integrated service cycle, from initial design through to long-term maintenance.

Design-Led from the beginning

We engage at the earliest project stage, leveraging a deep understanding of foodservice operations to develop kitchen layouts that are efficient, compliant, and fit for purpose.

Full Project Control

Our scope covers design consultancy, equipment selection, site measurement, construction coordination, testing and commissioning, handover training, and after-sales support, ensuring seamless integration at every stage of the project.

Dual-Company Collaborative Model

• ICKE (Ideal Commercial Kitchen Equipment) focuses on commercial kitchen and food processing equipment. As an authorised agent for multiple brands and models, we select equipment based solely on client requirements, delivering cost-effective, durable, and reliable solutions.
• ISSG (Ideal Stainless-Steel Gallery) specialises in stainless steel fabrication and overall construction management, including exhaust and ventilation systems, cool rooms, and non-standard custom works, ensuring high build quality and attention to detail during project execution.

2. Deep Local Expertise and Industry Experience

Comprehensive Knowledge of Regulations and Standards

With over 20 years of operation in Victoria, we have an in-depth understanding of local regulations, safety standards, and compliance requirements. This allows us to identify and mitigate risks at the planning stage and support smooth approval and certification processes.

Strong Professional Network

We maintain long-term partnerships with engineers and contractors across refrigeration, mechanical, and structural disciplines. This established network enables efficient coordination, reliable technical support, and consistent project delivery.

Proven Project Track Record

We have successfully delivered a wide range of medium to large-scale projects across diverse business formats. Our experience ensures robust control of timelines, site management, and execution quality, resulting in on-time and high-standard delivery.

Latest designed commercial kitchen projects

• Panda hotpot Carlton
• Panda Hotpot Boxhill (opening soon)
• Botanic Cafe-Toorak
• Phoenix Deli - Boxhill

3. Client-Centric Service Philosophy

Independent and Objective Equipment Selection

As a multi-brand supplier, we prioritise the client’s operational needs rather than being limited by single-brand offerings or profit-driven recommendations delivering truly tailored solutions

Integrated Solution Thinking

We go beyond supplying equipment. By combining professional design with construction capability, we integrate equipment and infrastructure into a cohesive, efficient, and sustainable kitchen system.

Commitment to Reliable Delivery

We uphold “quality, quantity, and on-time delivery” as our core project standards and strive to be a trusted, long-term partner for Specialised Construction Services projects across Victoria.

4. Comprehensive and Reliable After-Sales Support

We believe that successful project handover marks the beginning of a long-term partnership. To that end, we have established a structured and responsive after-sales support system to ensure stable and efficient kitchen operations over the long term.

Rapid Response Support

Through our local service partners, we provide prompt telephone assistance and an on-site dispatch team to support any issues regarding the commercial kitchen projects.

Scheduled Maintenance Programs

We offer customised preventive maintenance plans, including regular inspections and servicing of critical equipment, to extend service life and reduce the risk of unexpected failures.

Technical Training and Ongoing Support

At project handover, we work with manufacturers to provide comprehensive operational training and continue to offer technical advice, ensuring safe and proficient equipment use by your team.

Spare Parts Availability

Backed by our extensive brand network, we can source high-quality replacement parts efficiently, ensuring repair speed and reliability.

Long-Term Partnership Approach

Our role extends beyond after-sales service. We ‘actively support clients’ business growth by providing professional advice for future upgrades, expansions, and refurbishments.

Conclusion

With a fully integrated service chain, deep local expertise, a client-focused approach, and a robust after-sales support system, ICKE and ISSG are committed to delivering professional, reliable, and efficient commercial kitchen designs being the only reliable “one-stop” location for specialized kitchen construction and design in Victoria.